Shipping policy
Thank you for choosing Aromatto.
We are committed to delivering your order as quickly and carefully as possible, so you can enjoy your Italian coffee ritual without delay.
01
Processing Time
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
02
Shipping Time
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times will be provided during the checkout process.
Shipping times may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
03
Shipping Confirmation
Once your order has shipped, you will receive a confirmation email containing your tracking information, allowing you to follow your package every step of the way.
04
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping option.
From time to time, Aromatto may offer free-shipping promotions. Any active offer will be clearly displayed on our website.
05
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Aromatto is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
06
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and help determine the best available solution.