Refund policy
Your satisfaction matters to us.
At Aromatto, we take pride in the quality of every product we offer. We are committed to delivering fresh, carefully prepared products and providing the best possible customer experience.
01
Food Products
Because our products are food items, we are unable to accept returns or exchanges after an order has been delivered.
This policy helps us protect the safety, freshness, hygiene, and quality of every product we ship.
02
Damaged or Incorrect Orders
If your order arrives damaged or defective, or you receive an incorrect item, please contact us within 7 days of delivery.
To help us review and resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging, when applicable
We will review your request and, when approved, provide an appropriate replacement or refund at our discretion.
03
Order Cancellations
Orders may be canceled only when they have not yet been processed, prepared, or shipped.
Once an order has entered the fulfillment process, it can no longer be canceled or modified.
04
Refund Processing
When a refund is approved, it will be issued to the original payment method used for the order.
Please allow approximately 5–10 business days for your bank or financial institution to process and post the refund to your account.